Refresh your browser (CTRL + F5 keys simultaneously) or close it and re-open again – Fixes video freezing and other irregular behavior.
The player controls are located at the bottom of the player window. Often the control bar is hidden until you hover the cursor over the bottom of the player window.
Play/Pause Button – Usually located on the lower left corner of the player bar, often times the stream won’t start unless you click the PLAY button.
Sound Level – Make sure to unmute the audio by clicking the speaker icon in the player control bar and raise the volume with this control as well.
Picture Options – Click on the the gear icon in the player control bar. Some broadcasts offer different quality levels. Choose higher numbers to increase picture quality. Choose lower numbers to reduce buffering.
Make sure you only have one browser window or tab open – otherwise you might have two instances of the webcast playing which will cause an annoying echo.
Close unnecessary applications – Multiple apps running can slow down the video performance and hog bandwidth.
Reboot your computer – Helps to clear the browser cache and re-establish a connection with the streaming server.
Make sure your internet service is fast enough – Most of our broadcasts require that you have a broadband internet connection with at least a 700 kbps download throughput. If not, you may experience buffering delays. If you have a slow internet connection try reducing the stream quality. This feature (if available for your particular webcast) is accessed by placing your mouse at the lower right-hand corner of the video window and selecting a lower resolution stream. You will typically see choices such as 1080, 720, 480, 360, 240 etc. The lower the number, the lower the quality but the less bandwidth (connection speed) needed, thus eliminating common buffering issues.
Speed Test
Update your browser – Best video performance is attained by using the most recent version of your web browser software. Follow this link to find out if you are up to date.
Check Browser If not, follow the instructions to download and install a new version.
Update Browser
Reboot your modem and router – Sometimes these devices can lock-up resulting in slow or non-existent internet throughput. Simply unplug each device, wait approximately one minute then re-connect the power. Within a minute or two they should be back online again.
Clear the Cache and cookies in your Browser – Your browser stores recently visited websites (or portions of it such as images and videos) in a temporary file called the cache. If refreshing your browser didn’t work then forcing the browser to clear its cache is the next step.
Clear Browser Cache